Babli Sales – 7-Day Return & Refund Policy

Welcome to Babli Sales. We value customer satisfaction and aim to provide a smooth, transparent, and trustworthy shopping experience. This Return & Refund Policy outlines the conditions under which customers can request returns, exchanges, and refunds.

Website: www.bablisales.com
Email: support@bablisales.com
Customer Care: +91 9558894597

1. Return Eligibility (Within 7 Days)

Customers may request a return or exchange within 7 days of delivery.
To qualify for a return, the product must:

  • Be unused and in original condition
  • Contain all original tags and packaging
  • Not be damaged, washed, or altered

Items failing to meet these conditions will not be accepted.

2. Colour & Size Exchange

Babli Sales allows customers to exchange a product for a different colour or size, subject to stock availability.

  • Exchange is applicable only once per order.
  • Exchange will proceed after the original item is received and inspected.

3. Return Shipping Charges

  • Customer-Initiated Returns:
    Return shipping charges must be borne by the customer.
  • Defective / Wrong Item Delivered:
    Babli Sales will cover 100% of the return delivery charges.

This ensures a fair and transparent process for all customers.

4. Defective or Wrong Product Guarantee

If the customer receives a defective, damaged, or incorrect product:

  • Babli Sales will provide a 100% refund or free replacement.
  • Unboxing videos or images may be required for verification.
  • All company-side issues are handled at zero cost to the customer.

5. No Return / No Refund on Customized Products

Products that are specially customized or made-to-order cannot be returned or refunded.
Customized items are considered final sale.

6. Refund Process & Timeline

  • Refunds begin after Babli Sales receives the returned product.
  • Quality inspection will be conducted within the same day of receipt.
  • Upon approval, the refund will be initiated within 24 hours into the same payment gateway used during purchase.
  • Refund status updates will be shared through email or WhatsApp.

7. How to Initiate a Return (Step-by-Step)

To request a return or exchange, follow the steps below:

  1. Contact us via email or WhatsApp:
  2. Provide the following details:
    • Order ID
    • Product images
    • Unboxing video (if defective)
    • Reason for return/exchange
  3. After approval, we will share the return shipping address.
  4. Securely pack and ship the product (unless it is defective, in which case Babli Sales covers pickup costs).
  5. Once the product is received and verified, refund or exchange will be processed.

8. Customer Support & Assistance

We ensure smooth communication and support throughout your return journey.

  • Email Support: support@bablisales.com
  • WhatsApp Support: +91 9558894597
  • Support Hours: Monday to Saturday, 10:00 AM – 7:00 PM